Customer Service Agents - Ibadan

we are currently recruiting customer Service Agents to be part of an exciting new team, working for the leader in the technological sector (computers, telecommunication, entertainment) in Ibadan. Our service will be responsible for resolving customer’s technical requests, when possible, in a single telephone call using customer’s troubleshooting protocol.

Your main tasks
Take incoming user requests (via telephone, email, voicemail, pager, or other automated alerts), log call details onto case management systems and provide response and resolution
Progress / close service requests to a satisfactory conclusion on call management system;
Proactively update customers with status and resolution progress;
Monitor / progress all open queries in queue;
Escalate potential service issues to appropriate level;
Respond to any reasonable task posed by the assigned manager;
Achieve an excellent customer satisfaction level.

Our Profile of Preference
BSC/ HND Holder
Native/ Fluent in English
Windows environment literate;
1 year in a customer service environment, preferably technical support( an advantage)
service passion;
Responsible and independent work habit;
Good communication and team skills, flexibility and stress resistance.

Interested candidates should send CV before 30th April 2013